Refund policy
Return & Refund Policy
Effective Date: July 26, 2026
At ZenoBuy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order if:
- The item is damaged or defective.
- You received the wrong item.
- The item arrives significantly different from its description.
Items must be unused, in their original condition, and in the original packaging whenever possible.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items marked as Final Sale
- Products damaged due to misuse or improper handling
Refund Process
Once we receive and inspect your return request, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
If you receive a damaged, defective, or incorrect item, we will arrange a replacement where available. If a replacement is not available, a refund may be offered.
Return Shipping
If the return is due to our error (such as receiving the wrong or damaged item), we may cover the return shipping cost where applicable.
If the return is for any other reason, the customer may be responsible for return shipping costs.
Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.
Contact Us
For return or refund assistance, please contact us at:
Email: saraswatteesingh@gmail.com
Please include your Order Number, the email used to place the order, and a brief description of the issue.